Dear Valued Clients,
Hello from behind the stylist’s chair!
To ensure that each of you receive the best hair service experience possible, we want to refresh everyone on our policies and give some friendly reminders.
Please text READ to 214-800-5517 after reading this agreement to secure your appointment. Once received, address details will be forwarded.
• Scheduling
- Texting the Scott Risk Team at 214-800-5517 is our preferred method of communication, as it allows us to accurately recall your scheduling and hair preferences.
- We will do our best to touch base quickly, but messages received after 5:30PM Tuesday-Friday will be returned the following morning after 10AM.
• Confirmation Policy
- Please confirm your appointment upon receiving the Vagaro auto-generated text that is sent prior to your appointment.
- Since manually reaching out to non-confirmed appointments pulls us away from other clients services, we will no longer be reaching out manually to confirm and will be deleting all non-confirmed appointments.
• 72-Hour Rescheduling / Cancellation Policy
- Everyone’s time is valuable, and last-minute rescheduling disrupts the flow of the schedule we have expertly constructed to give all of our clients the best service possible.
- Appointments cancelled within the 72-Hour Cancellation Policy result as follows and must be paid in advance in order to reschedule.
72 hours: 25% of scheduled service due
48 hours: 50% of scheduled service due
24 hours: 100% of scheduled service due
•Weather Related Cancellations
- We want your drive to and from the salon to be safe. We will provide advanced notification of salon closure in the event of an anticipated ice storm or any other severe weather condition.
- Premature cancellations based on anticipated weather forecasts that may not transpire are subject to cancellation fee noted above. Severe weather that results in hazardous driving conditions must be actively present within the commute time of appointment to avoid cancellation fee.
Friendly Reminders
• Scheduling
- Please schedule thoughtfully and communicate your scheduling needs - especially if they change. For example, please do not make time-pressing plans shortly following your appointment. However, if you do have a commitment or event arise, please communicate as soon possible, and we will do our best to accommodate you.
• Pricing
- All prices listed are base-prices and fluctuate depending upon the type of appointment booked, time needed, complexity, the amount of product used, among many other factors. For example, if you want even more blonde highlights, it will require more product, effort and time. Our team will communicate pricing with you, and if you would like a breakdown of your pricing following your appointment, we are more than happy to provide that.
• Late Appointments
- Appointments that are 10 minutes late or greater, will not be serviced or rescheduled.
• Changes to Appointments
- Please communicate any changes you want to make to your appointment as soon as possible. For example, if you want to do something different with your color at your next appointment, we need to know well in advance. Since the processing time will be longer, we need to appropriately reflect that in our scheduling, or it will cause a ripple effect of running behind, thus effecting other clients.
- Likewise, if you have booked a highlight and haircut, but you no longer want a haircut, please communicate this to us at least 36 hours in advance. Technically this is a cancellation of service; however, by providing 36 hours advance notice, we are able to reach out to clients on the waitlist and give them the opportunity to take that extra time.
• Artistry
- Scott is an artist that specializes in creating high-end, classic and sophisticated looks. His highlights are natural-looking and sun-kissed. He does not do chunky highlights, balayage, razor cuts, edgy cuts, shags, choppy messy looks, v-shaped or u-shaped haircuts. Please verify that the type of cut and color you want correlates with the images on his Google and Instagram platforms.
• Mobile Phone Use
- We know that you want the highest quality results in a timely manner. We express our gratitude of your mindfulness when using your mobile device by maintaining your head in upright, stable, or requested positions to facilitate the creation of your masterpiece.
• Professional and Personal Conduct
- The salon is a professional environment and one in which we are honored to do to our best to meet your professional hair expectations. Additionally, we promise to always treat everyone with respect and consideration, and we insist that our clients also follow this standard.
- Scott tends to minimize conversation during services, such as applying highlights in order reduce movement, which allows him to focus on providing precision color application. He would like to thank all of his clients for enabling him to achieve great results by minimizing movement, such as talking with exaggerated hand and head gestures in order for him create his specialized natural-looking, sun-kissed highlights.
• In the event that a color service is a larger project than anticipated requiring additional time resulting in running behind schedule, client agrees to forego receiving a blow dry if needed.
• Color services require hair to be fully dry at appointment arrival.
The Scott Risk Team
I am incredibly thankful to have my assistants - each of whom are licensed Cosmetologists with over 1,500 hours of education. By only hiring assistants who have graduated at the top of their class, and who possess the zealous fortitude that is necessary to meet my rigorous and demanding training standards, I am able to use my experience and talents to focus on the most important aspects of your appointment.
Just as a hygienist helps the dentist, the sous chefs help Chef Ramsey, and the top executives help their CEOs, our assistants are essential to performing your services with the highest quality outcome. For example, it is imperative that I work in tandem with my team during certain services such as applying root color touch-ups, Brazilian Blowouts, glaze applications, etc. (If you would like to book an exclusive appointment with Scott Risk and not the Scott Risk Team, we are happy to accommodate that, but understand that the appointment will require more time and pricing will reflect this additional time).
Thank you for your continued trust in the Scott Risk Team. It has been my pleasure to utilize my extensive training, experience, and skill set to help give you the best experience and results possible.
If you ever have any questions, please feel free to reach out. The more you can communicate with us, the better we can serve you.
Please text READ to 214-800-5517 after reading this agreement to secure your appointment. Once received, address details will be forwarded.
Thank you,
Scott Risk and Team