These policies are designed with intention—to attract clients who value clarity, professionalism, and excellence. They create the framework for a respectful, elevated experience where both stylist and client are aligned.

Booking Accuracy

All appointments must be scheduled under the correct service. If the incorrect service is reserved, pricing and timing will be adjusted at the appointment.

Acknowledgment of Terms

By reserving an appointment, you confirm that you have reviewed and accepted all booking policies, pricing structures, and service descriptions as outlined on this website and within the booking platform. Ignorance of these terms does not exempt clients from the policies or associated fees.

High-Density Hair
Velvet Cascade Method services are designed for standard-density hair. Extra-dense hair, as shown in our Hair Density Reference Chart, is not eligible for booking.

Cancellation Policy

Your appointment time is reserved exclusively for you. We require 7 days’ advance notice for any reschedule or cancellation.

No-Shows: A missed or late arrival (10+ minutes) is considered a no-show. The full service fee will apply in order to rebook.

Short-Notice Changes: Appointments cancelled within the 72-Hour Cancellation Policy incur the following fees, payable before rescheduling:

• 72 hours: 25% of scheduled service due

• 48 hours: 50% of scheduled service due

• 24 hours: 100% of scheduled service due

These policies are consistently applied to all guests—both new and returning—to preserve fairness and respect for our time.

Pricing Adjustments

Certain services may require additional time or product based on length, density, or complexity. Extended services are billed at $125 per each additional 30 minutes beyond the standard session.

Service Accuracy

Appointments must be reserved under the correct service category. If an incorrect service is booked, adjustments in pricing and timing will apply at the appointment.

Late Arrivals

Arrivals beyond the scheduled start time may result in modified services, with applicable fees applied.

Payment Terms

A valid card on file is required to secure all bookings. Applicable fees and adjustments are charged automatically according to these policies.

Service Outcomes

Results are based on the services reserved and the integrity of the hair. Adjustments requested outside the scope of the original booking are considered new services and billed accordingly.

By reserving your appointment, you acknowledge and agree to these policies. Thank you for respecting the time and craft invested in every appointment.